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Dugmore
& Duncan dates back to 1897 when it was a small
Boston-based lockshop. When brothers Chuck and Bob Cullum
purchased the company from their father, their goal
was to create a first rate distribution system for the
door hardware industry. And they did it!
Early
days of Dugmore & Duncan, 1952
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The
Cullums, both experienced locksmiths themselves, appreciated
the quality of SARGENT hardware. Specializing in this
exceptional product, Dugmore & Duncan opened its
first warehouse in Hingham, MA. They methodically
proceeded to establish strategically placed warehouses
countrywide. Each of these sites was loaded with more
SARGENT door hardware and parts than anyone previously
had ever attempted.
Chuck
and Bob Cullum 
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Simultaneously,
sales technicians were hired and carefully trained to
assist callers. This fulfilled the owners' intention
to provide unmatched product support. Providing this
value added service remains high on D&D's list of
priorities.
The
busy sales room in the MA branch
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| As
location, location, location is to the real estate market,
education, education, education is to the door hardware
market. This is not your average commodity. On a continuing
basis, the sales technicians meet before and after business
hours. Lisa Cullum-Faherty, Branch Operations Manager,
frequently uses these meetings to discuss questions that
have come to her attention. These sessions are great opportunities
to explore challenges and share solutions. Additionally,
Tom Fuery, Senior Technician with twenty years experience
at D&D, uses these times to do product seminars. Each
tech leaves these meetings armed with useful information
offered by the other members of the tech-team. |
Lisa
& Jim Coughlin discuss a custom order
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Dugmore
& Duncan's goal to provide top-of-the-line service
to its customers led to the creation of the Outside
Sales Team. While most end-user ordering can be accomplished
by phone, there are times when customers really need
someone who knows SARGENT hardware thoroughly to visit
on-site.
Members
of our outside sales Fred Howe & Skip Reid attending
a show
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D
& D's hands on wholesaling provided feed back
on proven products which customers were eager to acquire.
Gradually, the warehouse space was expanded and carefully
selected products were added to the inventory. Today,
Dugmore & Duncan, THE SARGENT SOURCE, also proudly
stocks and distributes other members of the ASSA ABLOY
family of products. That includes Securitron, HES,
and McKinney Hinges.
One
of our fully stocked warehouses
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The
California branch
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Dugmore
& Duncan Inc. owns and operates fully stocked warehouses
in Massachusetts, California and Tennessee. Real time
computers link all locations. Jim Whalen is in charge
of the well-honed Computer Hub, located at the Hingham,
MA corporate office. This specialized system provides
each outlet instant access to the inventory and records
held at all branches. The technicians know instantly
when a sought after item is temporarily out of stock
at one location but available from another. The status
of a shipment is also at their fingertips.
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Dugmore
& Duncan is dedicated to the faithful, satisfied
customers who keep coming back. With great appreciation,
the philosophy at D&D is to continue to supply
what is needed when it is needed with maximum attention
to detail.
Director
of Sales Ed Minishak conducts a seminar
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